Live Video Assistance – The Key to Successful Online Customer Service

By James Keller, CEO, Vee24 As I described in my previous article, consumers are demonstrating preference for an online shopping experience that is similar to what they experience in the brick and mortar world. Meeting (if not exceeding) these rising expectations will be critical as we look toward the holiday season. According to… [[ This […]

A Strategic Guide to Cross-Platform Marketing

By Eric Bader, CMO of RadiumOne Marketers have a multi-device conundrum because the consumers they want to connect with distribute their attention between multiple devices. As connected devices like smartphones and tablets have grown in popularity, marketers have addressed the growth by engaging and acquiring consumer intelligence in silos. As… [[ This is a content […]

Web Tech Watch (Week 43, 2014)

Welcome to another edition of Website Magazine’s Web Tech Watch series, a Friday special profiling some of the most interesting and inspiring Web-related technologies, tools, products, and services our editors have come across this week. Do you have something you think deserves a mention? Just comment below or reach out to our… [[ This is […]

THE TEN STEPS TO A DECENT WEB PRESENCE

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